Customer Success Manager - Cape Town, South Africa - Parvana Strategic Sourcing
Description
Job InformationIndustry
- IT ServicesJob ID
- J104461City
- Cape TownProvince
- Western CapeCountry
- South AfricaPostal Code
- 8005
About our client: - Our client, with 15+ years of experience, maintains a startup's energy. They prioritise client and staff relationships, fostering innovation and collaboration in an Agile environment. As a Microsoftaligned organisation with proven Azure capabilities, they offer flexibility and remote work options, as well as generous leave policies. Growth and learning is encouraged which ensure both personal and professional development.
What you will be doing:
- Foster strong client relationships from start to finish, serving as their goto person.
- Navigate client accounts with ease, smoothing out any bumps and ensuring smooth transitions.
- Swiftly handles escalations, working closely with our tech team to keep things running smoothly.
- Keep a finger on the pulse of client satisfaction, celebrating wins and tackling challenges headon.
- Guide clients toward optimal solutions, ensuring their needs are met and expectations exceeded.
- Empower clients with knowledge and opportunities, sharing insights and sparking new possibilities.
- Collaborate closely with teams to evolve our services, always aiming for better client experiences.
What you need:
- Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
- Proven experience in MSP roles like Customer Success Manager or Technical Account Manager.
- Strong technical proficiency, especially in IT support, cybersecurity, and Microsoft cloud services.
- Excellent communication skills for effective client and team rapport.
- Strategic thinker translating business needs into retention strategies.
- Efficient time management and ability to work independently or in teams.
- Resultsoriented, focused on delivering value and meeting commitments.
- Accountable for managing multiple projects and ensuring client satisfaction.
- Committed to our mission of making a positive impact in people's lives.
Location/s:
- Can be based in either Cape Town or Johannesburg
Job ID:
- J104461
More jobs from Parvana Strategic Sourcing
-
Agile Project Manager
Cape Town, South Africa - 1 week ago
-
Portfolio Analyst
Cape Town, South Africa - 3 weeks ago
-
Senior Analyst
Cape Town, South Africa - 3 weeks ago
-
Investment Portfolio Analyst
Cape Town, South Africa - 2 weeks ago
-
Customer Success Manager
Cape Town, South Africa - 1 week ago
-
Legal Consultant
Cape Town, South Africa - 1 week ago