Commercial Banking Services Manager - Cape Town, South Africa - Nedbank

Nedbank

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Commercial Banking Services Manager

Requisition Number Closing Date26 March 2024
Location

Western Cape

Job Family
Sales and Services

Career Stream

Client Service

Leadership Pipeline

Manage Self: Professional

FAIS Affected

FAIS Affected

Yes
Job Purpose
To build and maintain strong relationships with our business clients through superior and hasslefree service in order to differentiate Nedbank as the banking partner of choice.

Responsibilities:

Consistently ensured work completed to plan; progress reviewed and corrective action taken.
Resource utilisation produced balanced output i.e. quality; cost; business expectations and compliance.
Complied with risk standards; monitored and corrective action taken.
Identified and resolved work obstacles and problems effectively and had contingency options to deliver required output.
Contributed to the crafting of polices; procedures; standards; processes; etc.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Initiate sales process by identifying opportunities for additional product or service sales.
Facilitate sales process by defining bank's fulfilment requirements for the client and gathering required documents to conclude the deal.
Provide aftersales service to bank's business clients by responding to their queries and requests in an efficient and timely manner.
Make suggestions to improve customer satisfaction by identifying trends in customer queries and complaints and reporting these to the relevant stakeholders.
Manage business risk by adhering to security and compliance requirements and bank's policies and procedures and ensuring that relevant documents are in place.
Manage operational risk by following appropriate process.
Manage client expectations by clearly explaining process and timelines.
Build a trusting relationship with clients by responding to queries and requests promptly.
Maintain strong client relationships by proactively initiating interactions regularly.
Nurture collaborative relationship with internal partners by referring new potential business and facilitating endtoend process of products.
Develop a network of internal and external service providers by identifying individuals who can assist with meeting client's needs and interacting regularly with them.