Junior Service Admin - Milnerton, South Africa - Jev Job Solution (Pty) Ltd
Description
Salary offered R14 CTCPURPOSE OF THE POSITION
To effectively record customer calls and timeous response to customer queries. Accurate completion of job cards, costing and closing thereof.
KEY RESPONSIBILITIES
- Ensure all Service calls are attended to and accurately logged.
- Ensure
job cards are opened for all customer calls. - Accurate capturing and completion of all job cards, system, and manual.
- Continuous follow up on open job cards and obtaining of outstanding information.
- Ensure spares is transferred to correct technician for costing.
- Ensure warranty equipment is clearly marked and credit is passed where required.
- Ensure Technician hours, labour rates and travelling time is accurately recorded.
- Accurate and timeous completion of all Work Estimates.
- Constant follow up on work estimates and follow through.
- Ensure that spares are available for repairs. Timeous ordering of spares and follow up on outstanding orders.
- Any reports as and when required.
- Managing of Technicians and Service schedule
- Do all Service Quotations and update reports with info.
- Update of White Board withs spares status etc.
- Tracking Technician Timesheets
- Logging of job call on the system and follow through on it.
- Update and monitoring of support system ASANA
MINIMUM REQUIREMENTS:
- Excellent communication skills, both oral and written.
- Syspro experience
- Good planning and organizing skills.
- Team orientated.
- Ability to function under pressure.
- Attention to detail. Must have previous service job card processing experience.
- Very good in excel in doing
reports and spreadsheets. - Be able to multitask.
- Able to work under pressure.
- Very good in systems etc.
Salary:
R14 000,00 per month
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