Operations Manager - Cape Town, South Africa - Servest Careers

Servest Careers

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Context:

SERVEST SECURITY, A DIVISION OF SERVEST HAS A VACANCY FOR AN OPERATIONS MANAGER BASED IN CAPE TOWN, REPORTING TO THE BRANCH MANAGER. MUST BE PSIRA GRADE A REGISTERED AND FIREARM COMPETENT.

Minimum Requirements:

Grade 12 certificate with 3 to 5 years Management/ Operations experience in the Security Industry;
Clear criminal record / PSIRA grade A registered / Valid drivers license / Own reliable vehicle;
A qualification in Operations/Business Management;
Must reside in Western Cape;
MS Office proficient (Outlook / Word / Excel)
Fire arm Competency (Hand, Shotgun and Rifle) Business Purposes
Good interpersonal skills / A good communicator / Excellent leading and supervising skills
The ability to impact positively on productivity through effective team participation and to guide the team on addressing ongoing customer service improvement and sound administration procedures.
Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety;
Planning and organising / Commitment and awareness for detail.
Own reliable transport and valid driver's licence is required.
Conduct site visits of allocated sites and report on activities, results and recommendations;

Duties & Responsibilities:

Manage controllable expenses / Strict adherences to operational procedures;
Compilation of site specific standing operational procedures (SOP's) as well as the training of Security Officers;
Manage the performance and productivity of workforce by daily communication and providing feedback on results;
Ensure compliance to the company policies and procedures and manage the disciplinary process;
Implement and maintain measures to ensure safe and heathy operating environments;
Conduct continuous risk assessments and advice the customer on riskmitigation strategies;
Conduct monthly customer satisfaction surveys and implement continuous improvement initiatives;
Attend to incidents, conduct investigations and draft investigation reports;
Manage customer and staff complaints promptly, accurately and effectively;
Ensure contract profitability through the efficient rostering of Security Officer including the management of leave and leave relievers;
Ensure that you comply with the policies and procedures set out in the Operations Manual when performing Administration.
Manage the Operations Controllers by doing regular checks on their output and ensure that all administration is done according to Operation standards.
Analyse Company Vehicle Tracker Reports and company cell phone accounts monthly control unnecessary expenses which may be incurred.
Manage and generate annual budgets for your area of responsibility / Operate within budget by controlling expenses, meet budgeted EBIT targets.
Ensure that the quality of stock is to company standards on delivery.
Utilise the Company Vehicle Tracker daily to avoid abuse of company vehicle.