Specialist - Cx Daily - Johannesburg, South Africa - MTN Nigeria

MTN Nigeria
MTN Nigeria
Verified Company
Johannesburg, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description
Provide operational reports and data for decision making

  • Provide operational reports on CXO KPIs
  • Improved understanding of customer experience and needs
  • Accurate translation of customer data into business insights
  • Continuous improvement of offerings to consumers
  • Custodian of CX KPI library, ensuring the definition and formulae of KPIs are maintained through the MTN governance process
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