Training Captain - East London, South Africa - AKM Foods (PTY) Ltd.
Description
A vacancy exists in the Operations Department for a Training Captain in Gonubie.
Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides.
He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.
KEY RESPONSIBILITIES
- Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
- Train, coaches and certifies Team Members
- Completes training evaluations to assess the retention of knowledge
- Responsible for delivery of training to bridge performance gaps
- Facilitates New Product Training as per the KFC marketing calendar
- Biannual assessments for all employees must be done to re-assess knowledge
- Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM
- Learner Assessments completed on every Team Member twice a year.
- Track and report on training outcomes
- Provide feedback to programme participants and management, where applicable
- Evaluate and make recommendations on training material and methodology, as and when required
- Maintain employee training records
- Clean discipline record for the last six months - added advantage
- Ability to speak, read and write English fluently
- Numeracy Proficiency & Computer Skills - Fluent in MS Office, i.e. MS Word, MS Excel, MS PowerPoint and MS Outlook
- Presentation skills and written communication as well as oral communication skills
- Incumbent must possess an understanding of the learning process as applied to in-store training
- Ability to require knowledge of and handle participative training techniques as used in the KFC system
- Planning and Organizing - The capacity to arrange the availability and allocation of resources, the utilization of control systems as well
- Coaching - The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations
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