Sti Retentions Consultant - Johannesburg, South Africa - PPS Recruitment

PPS Recruitment

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Advert Summary:

The purpose of this role is to nurture the customer relationship and acts as a sales enabler to drive re-purchase loyalty toward PPS Short Term Insurance products and services.

This individual will ensure maximum correlation between customer requirements and PPS Insurance products and/or services to strive for consistent delivery by exceeding customer expectations.

Minimum Requirements:

Qualifications:

Grade 1
RE
A related business administration/communication tertiary qualification would be highly advantageous.

Experience:

Minimum two years call centre experience of which 12 months must be retentions specific experience in short term insurance or banking industry.
Knowledge of PPS administration, clerical processes and relevant product knowledge would be advantageous.

Knowledge:

Full Suite of PPS products.
PPS systems.
Retentions.
Customer Experience Skills.
Problem Analysis and Problem Solving.
Strong telephone etiquette.
Have knowledge of the SA insurance industry.
Have the ability to assimilate new information quickly.
Have good conceptual reasoning.
Have an excellent command of the English language and have strong persuasion skills, display assertiveness and persistence.
Accountability.
Confidentiality.
Logical and analytical thinking.
Attention to detail.
Excellent verbal and written communication skills.
Confident decision making.
Insurance industry knowledge.
Insurance industry regulations / codes.
Initiative and Forward Thinking.
Relationship building.

Computer Literacy:

Proficient in MS Office (Word, Excel, and Outlook) and the Internet.
IAA, PPS Intouch, Service Manage would be advantageous.

Duties and Responsibilities:

Achieve Retention Targets.
Nurturing relationships with existing PPS Short Term Insurance customers.
Customer Service according to agreed Service Level Agreements as stipulated by the department.
Follow the standard Retentions procedures.
Adhere to Quality Assurance and Compliance Measures.
Project the professional and customer focused image of PPS.
Utilize proactive persuasive/retention skills to turn requests for cancellation into continued business.
Retain clients through verbal or written communication by handlings claims and complaints.
Educate customers on active product features & service offerings.
Follow up on unmet premiums and ensuring their collection.
Liaise with other departments and insurers and execute policy administration.
Increase revenue through upselling and crossselling.