Hotel Reception Reliever - Cape Town, South Africa - HotelJobs
Description
The successful Receptionist / Reliever will be responsible for all transientbudgeted and forecasted rooms revenue, through the conversion of
reservation calls to sales, whilst delivering customer satisfaction within the
hotel.
Receiving visitors at the front desk by greeting, welcoming, directing guests
appropriately and answering, screening and forwarding incoming phone calls to
relevant personnel.
- Follow up with guest regarding satisfaction with guestrelated issues, and process all
activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit, and
when the property cannot accommodate guests with reservations.
- Process all checkouts including resolving any late and disputed charges. Answer,
Coordinate with Housekeeping to track readiness of rooms for check-in.
- Run daily reports (number of arrivals, departures), identify any special requests, and
review shift logs/daily memo books and document pertinent information in
logbooks.
- Count bank at the beginning and end of shift. Balance and drop receipts according
payments for food and beverage items.
- Follow all company policies and procedures; ensure uniform and personal
information.
More jobs from HotelJobs
-
Lodge Manager
Madikwe, South Africa - 2 weeks ago
-
Reservations Manager
Polokwane, South Africa - 1 week ago
-
Rooms Division Manager
Cape Town, South Africa - 3 weeks ago
-
Assistant Front Office Manager Luxury All-suite 4
Umhlanga, South Africa - 2 weeks ago
-
Ah 414994
Mpumalanga, South Africa - 3 weeks ago
-
Safety and Security Manager
Cape Town, South Africa - 2 weeks ago