Site Supervisor - Midrand, South Africa - Fidelity Services Group
Description
Main Purpose:
The maximization of efficiencies and effectiveness of the site supervisor through the efficient coordination of service an installation related work.
KEY PERFORMANCE AREAS
Policy & Procedures
- Ensure effective compliance with policies and procedures as well as legitimate Instructions.
- Familiarize yourself with the content of policies and procedures as they come about. (Site Specific)
Customer Care
- When visiting a customer, determine fault, repair, or Install
- When fault cannot be repaired immediately, determine equipment needed and reschedule appointment with coordinator and client.
- Always follow up with coordinator, Technicians, and clients.
Compliance to SOP
- Manage dedicated staff compliment
- Complete overtime sheet daily.
- Complete job cards with all relevant information.
- Ensure that Technicians are performing duties accordingly and maintain a high standard of workmanship acceptable by the client.
- Client Liaison
- Attend meetings
- Control Fleet
- Understand and effectively us the Pulse system
Communication
- Feedback to Manager on a daily basis with regards to work completed and work outstanding.
Standby
- Be available for standby duties and monitor all onsite staff compliments standby and overtime.
- Hand in overtime sheet with attached copies of job cards where overtime was worked on a monthly basis.
- Cell phones (Standby and company) to be on at all times.
- Company cell phone to be on at all times even when not on standby.
- Standby duties may vary.
- Standby duty may not be swopped out with out the permission of the Manager.
EHS
- Support EHS efforts of the company and understand and comply with all EHS Policies.
- Advise fellow employees when unsafe acts and /or conditions occur.
- Correct unsafe conditions, when possible, and refer unsafe situations to supervision for further action when the condition cannot be easily corrected.
- Report all occupational injuries, illnesses, environment spills or fire, regardless of severity, to management immediately.
- Report hazards which may result in an injury, illness, spill or fire to supervision.
- Follow all established Rules and Procedures.
- In sure that all tasks are preformed in the safest possible manner.
- Use prescribed personal protective wear when required and always and always adheres to safe work procedures when operating tools or equipment.
- Participate with Managers in conducting regular Self-Inspections.
- Attend relevant safety meetings and safety discussion sessions.
Complaints
- To ensure all complaint service calls are done daily as it is issued.
- To ensure feed back is given to the originator and relayed to Manager timelessly.
Ethics
- To comply with the company ethics policy at all times.
- Gifts received from any customer/supplier are to be declared to the Technical Manager immediately.
Dress
Code
- Make sure that all staff to be dressed in a suitable manner and may not wear any revealing clothing.
- Hair should be kept clean and neat at all times.
- No takkies may be worn at all times. Footwear must be of a suitable nature.
- Casual clothing and footwear may only be worn on special occasions.
- A Doctors letter/note will allow the wearing of any other clothing.
Customer Relations
- All staff and contractors in the Technical department must remember that people with good manners give the impression that they are capable and a professional in their line of duty. Good manners are like positive body language, creating confidence, whereas bad manners give offence.
Services
- To ensure all Electronic equipment on site is serviced and kept in working condition daily.
- CCTV
- To service, Clean and Maintain on a regular basis.
- Access Control
- To service, Clean and Maintain all Booms and Grippers on site
More jobs from Fidelity Services Group
-
Regional Manager
Roodepoort, South Africa - 1 week ago
-
Cctv Control Officer
Dolphin Coast, South Africa - 3 weeks ago
-
Admin Manager
Nelspruit, South Africa - 3 days ago
-
Training Instructor
Cape Town, South Africa - 2 weeks ago
-
Investigator
Roodepoort, South Africa - 4 days ago
-
Investigator
Roodepoort, South Africa - 3 weeks ago