Administrator: Technology - Centurion, South Africa - BCXP

BCXP

Verified Company

Centurion, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business unit, Department, Reporting

Business Unit:

DPS

Department:
Specialist Solutions Retail

Reports to:
Manager: Operations (M6) Core Description
Co-ordinate and drive operational tasks within the team. Streamline the business functions within the BU as well as other BU's and Third Parties Key Deliverables / Primary Functions
Working with internal BCX processes to manage and to deliver contracted SLA agreements.
Constantly drive to reduce re-active incidents
Manage and maintain pro-active maintenance to promote end point health.
Keep calls and other information updated in the relevant systems
Liaise with other technical employees to ensure service delivery
Delivery of services within the SLA matrix
Adhere to contracted or agreed reporting
Communicate with end point users
Communicate to Management about the unforeseen problems
Work with Third Parties to ensure delivery of services Core Functional Skills & Knowledge Interpersonal skills ICT Knowledge Product Knowledge Problem solving Core Behavioural Competencies Delivering Results & Meeting customer expectations Deciding & Initiating Action Coping with pressures & setbacks Planning & Organising Adapting & Responding to change Culture Match Job Match Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience
2 years' experience Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Ability to work staggered hours, shifts, overtime and respond to call-outs Ability to work extended /long hours as and when required Valid Drivers license Workplace / Physical Requirements Hybrid Remote Worker Billable