Jnr Ir Helpdesk Technician - East Rand, South Africa - Stefanutti Stocks

Stefanutti Stocks

Verified Company

East Rand, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Responsibilities:

Diagnose and resolve hardware and software issues, such as computer crashes, network connectivity problems, printer malfunctions, and software configuration errors.
Set up and deploy new workstations, ensuring proper installation and connectivity.
Create and manage user accounts, passwords, and access rights within our IT systems.
Assist with the maintenance and administration of network infrastructure, including switches, routers, and wireless access points.
Monitor and respond to system alerts and notifications to ensure the smooth operation of IT systems.
Escalate complex technical issues to senior IT staff or external vendors when necessary.
Maintain accurate records of support requests and document troubleshooting steps and resolutions.
Keep uptodate with the latest technology trends and industry developments.

Requirements:

High school Grade 12 or equivalent; relevant certifications or technical training is a plus CompTIA A+or N.
Previous experience in an IT support role or customer service position is desirable.
Familiarity with common productivity software, such as Microsoft Office Suite.
Basic knowledge of Active Directory, user account management, and security principles.
Excellent problemsolving and analytical skills, with the ability to diagnose and resolve technical issues.
Strong communication skills, both verbal and written, with the ability to explain technical concepts to nontechnical individuals.
Strong customer service orientation and the ability to remain calm and professional under pressure.
Ability to work independently and prioritize tasks effectively.
Willingness to learn and adapt to new technologies and processes.

Own Reliable transport