Night Manager - Cape Town, South Africa - Newmark Hotels

Newmark Hotels
Newmark Hotels
Verified Company
Cape Town, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Title:
Night Manager

The Rockefeller Hotel, Cape Town

DUTIES & RESPONSIBILITES

  • Ensure that all company policies, procedures & SOPs are adhered to
  • Carries out a detailed audit on the previous day's business & verifies the revenue taken
  • Verify Daily House Activity report & ensure that all arrivals have checked into the Hotel and that guest folios have been opened
  • Produce emergency backup reports which will enable the hotel to function manually if the computers are down
  • Responsible for the security of the hotel at night
  • Assist Frontoffice Manager, Duty Managers & Reception staff with the processing of all front desk procedures
  • Assist Frontoffice Manager in maintaining good relations & good impressions of the hotel
  • Check that all departures for the day have checked out or makes sure that they are checked in again when stays are extended
  • Balances prelists received by Reception during the day
  • Processes revenue allocation from allinclusive Guest Bills to other departments
  • Checks the Guest Folio Pits to ensure all dockets have been processed and allocated to the correct bill
  • Ensures that guest bills are correct and have the correct documentation attached prior to the departure of the guest
  • Closes down the point of sale equipment, which links F&B Sales outlets with the Front Office system in accordance with laid down procedures
  • Prepares guest key audits and establishes if any keys for vacant rooms are missing
  • Completes several other audits of rates, Food and Beverage Control, Laundry Charges and House Accounts
  • Prepares an end of shift Hand Over for other departments
  • Makes management aware of any irregularities found during the Night audit shift
  • Be available to work extra hours if circumstances require
  • Ensure that excellent customer service is delivered at all times
  • Ensure safety of all guests and attend to issues promptly
  • Any other duties that may be required

CORE COMPETENCIES

  • Good team player
  • Act in good faith & in the best interest of the Company at all times
  • Must be able to provide & ensure an overall guest service
  • Presentable & reliable

Salary:
R15, R20,000.00 per month


Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)


Experience:

Night Manager: 1 year (required)
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