Senior Administrator: Retail Technical Support - Midrand, South Africa - Vodafone

Vodafone
Vodafone
Verified Company
Midrand, South Africa

3 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description


:


When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.


Your responsibilities will include:


  • Assist in maintaining of security measures to protect the Retail systems and data from unauthorized access or breaches.
  • Measuring and monitoring the impact of system changes and improvements
  • Creating and maintaining documentation for all Retail servers (operating procedures and run books).
  • Identifying opportunities to improve on the Retail IT systems, processes, and procedures to increase efficiency, reliability, and security.
  • The endtoend technical support as detailed above for the below list of servers and services: Zimbra Mail
  • Mail transfer agents
  • LDAP
  • Proxy
  • Active Directory
  • SMS Gateway
  • Patch Management
  • Project management
  • Providing technical support to endusers, troubleshooting issues with hardware, software, and network systems, and resolving technical problems efficiently to minimize any downtime.
  • Present findings, recommendations, and project updates to various audiences.
  • Assist in implement system changes through automation, process change, managed solutions, and training.
  • Environment Management.
  • Capacity Planning
  • Assist in executing Disaster recovery plans during downtime and/or major disasters
  • Assist in implementing and maintaining security measures to protect Retail IT systems and data from unauthorized access, breaches, viruses, and other cyber threats.
  • Managing data effectively, including data storage, retrieval, backup, and ensuring data integrity and security.
  • Creating and maintaining technical documentation, such as system manuals and troubleshooting procedures
  • Assist in developing and implementing solutions to automate tasks, improve efficiency, or enhance system functionality.
  • Participating in IT projects from initiation to completion, including planning, coordination, implementation, and monitoring progress to ensure projects are delivered on time and within budget.

Must have technical / professional qualifications:


  • Grade 12/Matric is essential.
  • 23 years' experience in IS Systems is essential, retail environment would be advantageous.
  • Zimbra Mail solution knowledge would be advantageous.
  • Handson experience with implementing and maintaining IT infrastructure solutions in enterprise environments.
  • Involvement in infrastructure projects such as network upgrades, server migrations, data center expansions, or cloud migrations. Experience in collaborating with project teams, managing timelines, and delivering project objectives.
  • Experience in incident management, problem resolution, and service desk operations

Core competencies, knowledge and experience:


  • Oversee technical operations, in a largescale onpremises and cloudbased technical environment.
  • Agile tooling: Jira, Confluence, Remedy
  • Technologies: ReactJS, SQL, SAP BI Reporting, AWS.
  • Databases: Linux (RHL8), SQL
  • Strong analytical, problemsolving, and criticalthinking skills.
  • Excellent communication and interpersonal abilities for collaborating with crossfunctional teams, documenting technical solutions, and providing support to endusers. This includes verbal communication, written documentation, and interpersonal skills.
  • Proficiency in requirement gathering techniques, process modelling, and documentation.
  • Strong understanding of IT infrastructure components including servers, networks, storage systems, virtualization, and cloud services. Proficiency in operating systems (Windows, Linux, Unix), networking protocols, and infrastructure management tools is essential
  • Strong problem skills with the Ability to analyze complex technical issues, troubleshoot problems, and propose effective solutions in a timely manner. This includes identifying root causes, evaluating alternative approaches, and implementing remediation strategies.


:


  • Experience in managing infrastructure projects from initiation to completion.
  • Attention to detail to ensure accuracy in configurations, documentation, and troubleshooting processes. Small errors or oversights can have significant consequences in terms of system reliability and security
  • Maintaining a customercentric approach
  • Understanding the needs and priorities of internal and external stakeholders for the delivering of infrastructure solutions and support services that align with business objectives.

Knowledge Areas:


  • Good understanding of network architecture, protocols (TCP/IP, DNS, DHCP), routing, switching, firewalls, VPNs, and WAN/LAN technologies
  • Knowledge of server hardware, operating systems (Windows Server, Linux), virtualization platforms (VMware, Hyper-V), and server management tools.
  • Familiarity with storage technologies such as SAN (Storage Area Network), NAS (Network Attached Storage), backup solutions, and data replication.

We make an impact by offering:


  • Enticing incentive p
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