Client Service Consultant: Communication Centre - Tygervalley, South Africa - Sanlam

Sanlam

Verified Company

Tygervalley, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs.

We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service.

We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth.

Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions.

While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

What will you do?

Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Deals with more complex queries, which often entail amendments to payments made. Provides accurate product information to clients in line with standards and protocols and may have supervisory responsibilities.
What will make you successful in this role?

Job purpose

Key outcomes
The following outcomes will be expected to be achieved by the Client Service Consultant Communication Centre:
Ensuring that the highest level of client service is provided to all clients (internal, IFA's and investors)
Assisting clients with investment administration queries
Providing investment and product information to IFA's and investors
Involved in adhoc client services projects

Qualifications and experience

Matric / Grade 12 including Pure Mathematics
A relevant financial degree / qualification
3 years' experience in finance or investment industry
Exceptional communication skills in English
Written and Verbal

Competencies

Client focused
Collaborates
Drive Results
Cultivate Innovation
Be Resilient
Problem solving skills
Adaptability

Communication skills

Written and Verbal

(English)

Attributes
Positive, enthusiastic attitude
Teamwork
Ability to thrive under pressure
Honesty, integrity and respect
Ability to adapt to change
The closing date is 30 April 2024.
Qualification and Experience
Degree or Diploma or Grade 12 with 3 to 5 years related experience.
Knowledge and Skills

Customer Service

Administration
Quality, compliance and accreditation
Team Support
Personal Attributes

Communicates effectively

Contributing independently
Action orientated
Contributing independently
Situational adaptability
Contributing independently
Optimises work processes
Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters
Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies

Cultivates innovation

Contributing independently
Customer focus
Contributing independently
Collaborates
Contributing independently
Being resilient
Contributing independently
Drives results
Contributing independently

Turnaround timeOur commitment to transformation**The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.