Instruction Production Specialist - Johannesburg, South Africa - Nexford University

Nexford University

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Position Title:

Instruction Production Specialist

Location:

South Africa 100% Remote

Salary:

Up to R215,000 per annum
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Working Rhythm:
Innovation is a 24-hour gig, but we value your downtime. Officially, your rhythm is set to the beat of 9am - 5.30pm, Mon - Fri Unofficially? We know great ideas don't always stick to a schedule

Contract Type:
Full Time Contractor Agreement

Reporting To:
Senior Learning Designer

Start Date:
As soon as Possible
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Role Impact

Nexford University (NXU) is building an end-to-end education to employment platform, we are looking for an Instruction Production Specialist who will actively contribute to the deployment and maintenance of Nexford's academic offerings.

You will have the opportunity to deliver real impact by helping learners globally achieve their lifelong goals through online courses, certificates, and degree programs.

A Day in the Life of an Instruction Production Specialist

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Morning:

Your day might start off by attending one of the weekly meetings to stay up-to-date on the evolving curriculum design and innovation roadmap, ensuring that our courses are always ahead of the curve.

Midday:

As your day shapes up you will start building out content for our online courses and resolving support tickets from learners.

Afternoon:

Collaborate with the learning design team to ensure we are delivering a quality product to learners

Key Responsibilities
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The Constants:

Monitor and respond to learner tickets about courserelated issues and concerns not limited to fixing broken links and removed videos
Convert courses from elearning authoring tools to native LMS courses
Properly refer and escalate issues while handling simpler tickets independently

The Variables:

Review courses according to quality assurance standards and communicate results to the learning design team
Actively seeks opportunities to incorporate new and innovative ways to engage learners through design, development, and advancement of quality learning experiences

Skills and Qualifications

Customer service experience in responding to, referring, and meeting SLAs
Extremely detailed and processoriented
Ability to work in a deadlinedriven environment
National Senior Certificate (NSC) or higher

What Does Success Look Like in this Role?
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In the Instruction Production Specialist position, achieving success means:

Customer Service:

Providing exceptional support to learners, promptly addressing their queries and concerns, and ensuring a positive learning experience

:

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Time Management:

Effectively managing time and tasks to meet deadlines and contribute to the continuous improvement of course content
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Adaptability:

Smoothly transitioning between authoring systems while maintaining content integrity and resolving any technical issues promptly.
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Autonomy :

Prioritize tasks and working independently to meet deadlines is crucial for success.

About Nexford University
Nexford University is a next-generation learning institution based in Washington, D.C.

We're on a mission to revolutionize education by providing learners worldwide with access to high-quality, affordable, and dynamic online education that equips them for success.

We prioritize skills over theory, preparing our learners for the workplace of the future in industries with immense growth potential.

Our goals are clear:

Empower learners with the skills they need to achieve their career aspirations.

Deliver a 100% online global education, ensuring accessibility regardless of location.

Offer an educational model centered on mastery of workplace competencies.

Foster critical thinking, problem-solving, and lifelong learning skills.

Create a global community, harnessing collaborative technology for learner success.

Provide flexible, affordable, and continuously updated educational opportunities.

At Nexford, we cater to a diverse community of learners, whether they're pursuing a degree to advance their careers, taking courses to enhance their skills, or seeking certifications for professional growth.

We provide comprehensive educational opportunities to meet the unique needs of every individual.

Compensation and Benefits
We understand that attracting top talent requires more than just a competitive salary. We believe in creating an environment where our team members can thrive both personally and professionally.

Here are the Compensation and Benefits you can expect as a standard when you join our team:

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Competitive Salary:

We offer a competitive salary package of up to R215,000 per annum
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Generous Vacation Days:

Enjoy a generous allotment of 20 vacation days to maintain your work-life balance.
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Professional Development:

Access 12 days of paid personal development time off post-probation to advance your skills and career prospects.
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Learning Opportunities:

Receive a 50% discoun