Lead Digital Applications - Kempton Park, South Africa - SAA Careers

SAA Careers

Verified Company

Kempton Park, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

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Description

Job Purpose:

Principal Accountabilities:

Provide input to the design of the Department Strategy and implement strategy within area/s of responsibility
Recommends and standardises policies, processes and systems to support implementation of the strategy
Drive profitability in area of responsibility and overall department
Manage and control budget in area of responsibility and support cost and headcount containment
Ensure vendor and value optimisation
Enhance and further develop the corporate intranet solution into a more sociable and collaborative environment driven by clear user needs and adheres to the digital by default service standards
Develop and customise intranetbased solutions with social tools that will help to organise, structure, find and reuse content with an easy to use web interface across web and mobile devices
Develop custom features leveraging on available open source modules for social networking, feeds and aggregation and enterprise grade search engine
Develop front end features that are responsive, accessible, highly usable and with interactive features that engage users and help staff to find reasons to use the intranet
Develop functional and technical specification documentation
Advise on best practice in web development, integrations and content management frameworks especially geared towards a corporate intranet
Provide guidance and on the job technical handover to technical users and developers
Work to tight deadlines managing time efficiently
Record and report progress accurately during the update project, escalating any issues as appropriate
Conduct testing of changes, this may include technical, accessibility, usability and user acceptance testing
Assist in the evaluation of solutions and implement chosen products/systems
Research, identify good practice and share knowledge of tools and techniques with the wider Digital team both developers and nondevelopers
Work with business partners to implement new enhancements from the analysis to implementation phases, while ensuring that thorough testing occurs
Support business objectives and ensure alignment with existing and new solutions
Partner with Business stakeholders to define business and systems requirements for new technology deployments
Create test plans / cases for enhancements, and coordinate and conduct user acceptance testing
Perform direct research on potential technology solutions in support of software procurement efforts
Respond to Customer Service Requests/Minor Enhancements as required
Partner with Project Management Office (PMO) Team and Business Relationship Manager (BRM) to serve as technical lead over businesscritical projects
Act as liaison between the Customer and Third-Party Vendors to support and enhance systems
Provide Operational support for existing solutions
Receive Incidents relating to system issues and outages
Produce timely incident reports documenting system downtime
Support identification of Root Cause Analysis
Monitor systems for issues such as quality, accessibility and work with departments to resolve
Develop and maintain technical and operational procedure and work instruction documentation
Provide oncall support as needed
Benchmarking, analysing, and making recommendations with supporting data for the improvement and growth of the environment
Negotiate service level agreements with IT service suppliers
Monitor and mitigate all business risk activities (including business continuity and operational risk management) taking place in the operational environment (both within the technological environment and other operational divisions) in line with industry regulations and legislation
Ensure that required systems for support of organisational activities are implemented and aligned

Qualifications & Experience:

Bachelor's degree in Computer Science or Information Systems or related field at NQF 7 and/or years' experience in systems development, maintenance and web content management experience of which 5 years' is at management level
Advanced certifications or relevant training and ITIL certification would be an advantage
Proven track record of the ability to initiate, plan and execute technical projects

Knowledge and Skills:

Knowledge of responsive web design
Knowledge of DevOps practices
Agile development
Knowledge of api's and micros service integration
Solid understanding of web metrics, digital analytics, with the ability to generate, analyse and interpret data
MS Visual Studio or any web development IDE/Editor
Content management systems
Knowledge of digitally connected services along the entire customer journey
Knowledge of service oriented and Microservices architectures
Knowledge of data analytics and insights
Knowledge of Devops as an enabler for agile development and deployment for dgital systems
An understanding and appreciation of the development cy