Site Supervisor - Milnerton, South Africa - Business directive (take a lot)

Business directive (take a lot)

Verified Company

Milnerton, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

This is a new role in a growing organisation, so if you are excited by the prospect of taking an existing, successful organisation to the next level, then this may be the right opportunity for you

Job Function

The main function of this role is to build and maintain a relationship with all on site employees and Clients in the day to day running of the operations and to ensure that issues arising daily are managed and only escalated to the Operations Manager that are impossible to resolve without him.

Knowledge, Skills and Attributes

Excellent written and verbal communication skills
Exceptional attention to detail with and accurate and thorough approach to work
The ability to multitask within a pressurized environment and to complete tasks timeously
Great work ethics and passionate about Client Services.
Ability to work in a fastpaced environment
Positive and energetic selfstarter
Attention to detail
Eager to learn, Inquisitive mindset
Ability to work in a team
Be a focused individual
Able to create an emotion connection with our employees
Relationship Representive
Strong planning, leadership, organisational skills
HR/IR & Payroll background (Advantage)
Exposure to DC fulfilment in terms of staffing
Strong understanding of Distribution Centre Operations
LEAN/Continuos Improvement expertise & comprehension of Staff Training Plans

Requirements:

Passed Grade 12 /NQF
Tertiary qualification would be advantageous
Minimum 5 years' experience in a Logistics or Supply Chain environment
Previous experience as a Regional Operations Manager Or Site/Shift Manager
Clear Criminal Record
Computer Literate with Strong Excel and good data Capturing Capabilities
Ability to compose site specific presentations for senior management.
Reports & Statistics
Highly proficient in English
Ability to work shifts
Valid Driver's License & Should have own transport

Duties and Responsibilities

Develop and implement plans to successfully deliver exceptional results on campaigns
Handle client interface, deliver on SLA requirements
Focus on providing differentiation in a highly competitive industry by exceeding client expectations
Continuously promote a performancedriven culture and always work towards reaching for amazing results
Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems
Achieve financial and nonfinancial targets.
Improve the key success metrics associated with goals including: Client Satisfaction Score, Service Level Goals, Quality Goals
Lead, develop, motivate, operational teams

- motivate and manage supervisory team

Ensure optimal service delivery through scheduling and continuous process improvement.
Ensure all client questions and complaints are resolved in a timely manner
Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance
Handle employee related issues.
Monitoring attendance, punctuality and leave
Analyze data to determine operational trends and provide solutions to increase, service and quality levels in order to achieve and exceed targets and KPAs
Set up and manage performance measures.
Deliver daily, weekly and monthly reports.
Manage operating budgets.
Develop rewards and recognition incentives/programs.
Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed SLA and quality targets
Continually review internal systems,procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes
Understand customers' needs and identify solutions that meet the requirements of the customer

Ability to commute/relocate: