Norwegian Speaking Client Success Manager - Johannesburg, South Africa - Initiate International

Initiate International
Initiate International
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

An established International Contact Centre has an exciting career opportunity for a
Norwegian speaking Client Success Manager to join their international team in
Johannesburg, South Africa.

This
job is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry.

Does this sound like the perfect challenge for you? Keep reading

Your key
job responsibilities as the
Norwegian speaking Client Success Manager in
Johannesburg, South Africa will include:

  • Coach and develop employees through continuous oneonone sessions i.e. daily, weekly and monthly
  • Effective resource planning by managing work attendance and leave
  • Ensure all services levels are met
  • Set key performance indicators and review performance according to KPI's in conjunction with Operations head
  • Anticipate escalations and take over requests when needed
  • Conduct root cause analysis on all detractors
  • Ensure escalations processes are maintained and implementation of new processes with team buy in
  • Assign and monitor the productivity and quality of interactions performed by the team
  • Ensure all work delivered is conducted with a high level of integrity
  • Drive all daytoday operational activities through to successful completion
  • Manage the development, performance, capability and capacity of the employees
  • Perform quality assurance of current/completed requests with feedback provided to staff via a documented 1 on 1 session
Requirements for this
Norwegian speaking Client Success Manager job in
Johannesburg, South Africa:

  • Grade 12 certificate
  • Must be bilingual (written and verbal) in
    Norwegian (Native) and English
  • Previous international Team Leader/Supervisory experience will be advantageous
  • Fully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)
  • Availability to work shifts
If you meet the above requirements for this
Norwegian speaking Client Success Manager job in
Johannesburg, South Africa, we would like to hear from you
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