IT Operations Consultant - Pretoria, South Africa - Mediro ICT

Mediro ICT

Verified Company

Pretoria, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Attention to detail

Positive attitude, hungry to learn, willing to go the extra mile

German language (verbal and written)

Agile methodology

Atlassian tools:
Jira, Confluence

Ability to read, interpret and follow Java code

AWS Practitioner training and/or certification

Logging and tracking tickets to external support

Troubleshooting deployments

Debugging remote services

Serverless

Microservice Architecture

IT Degree and/or relevant qualifications / years of experience

Minimum of 3 years IT operations experience

Action and resolve IM (Incident Management) tickets

Action and resolve CIM (Critical Incident Management) tickets as required

Raise and lead PM (Problem Management) tickets as identified

Action and coordinate CM (Change Management) tasks and tickets as required

Perform daily system health checks

Ensure systems are operational according to SLA's

Draw KPI Reports

Perform daily operations tasks and end user support

Creation of pertinent test documentation

Conduct Ops Basic Training

Enable end user knowledge transfer and training

Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams

Provide general assistance to the Operations team and end users

Co-ordinate all TLM topics with feature teams timeously

Ensure stability and availability of all infrastructure to support feature teams

Ability to work as part of a team

Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality

Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users

Good presentation skills

Self-starter

Above-board work ethics

Flexibility to take up different tasks in the project

Ability and willingness to coach and give training to fellow colleagues and users when required

Willing and able to be on standby after hours, on weekends and on public holidays as per rotation schedules.

Willing and able to travel internationally

Between - 7 Years