Training & Logistics Administrator - Johannesburg, South Africa - Pink Elephant

Pink Elephant

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

JOB TITLE - TRAINING AND LOGISTICS ADMINISTRATOR

We are looking for an enthusiastic, self-starter, and hardworking individual who is willing to learn & contribute to the success of the team.

Working as part of our Training / Logistics team, this role focuses on administration of all duties and tasks contributing to the efficient and effective running of all courses.

We seek an individual who can work under pressure & deal with multiple queries & tasks daily.

Minimum Requirements:

Matric
Computer Literate
Excellent communication skills
Excellent telephone etiquette
Previous customer service experience
Must know MS Products e.g. Excel, PowerPoint, etc

Duties:

Assisting customers with incoming queries in respect to examinations, course attendance, bookings, etc.
Advising customers with their course selection and/or guidance on follow up courses to attend
Liaising with registered customers throughout their journey from confirmation of attendance, dietary requirements, joining instructions and all relevant information for their course
Proctoring exams where necessary
Order online exams
Deal with customer complaints identified in the evaluation form
Book, setup & maintain training rooms
Ensure catering is timeously ordered & delivered. Adhere to dietary requirements of delegates
Ensure the training caterer(s) deliver high quality products
Assisting with any administrative queries by and from trainers & management
Assist with ad hoc activities in Education and Logistics including Stationery Ordering and Management
Confirming and submitting book orders and ensuring all relevant data is captured
Release Delegate exam results and certificate
Monthly reporting on all courses & attendance, performance, etc
Monthly reporting on course evaluations
Prepare & review all supporting Training Materials
Maintain & update Learner Management Platform with accurate course information
Maintain and Manage the Public Course Schedule
Update Course Schedule on Learner Management System along with any price related updates
Assisting with preparing course materials where needed
Assist with Trainer Accreditation and Examination Institute scope extension
Work closely with Sales, Marketing and Finance
Ensure a culture and attitude of continuous improvement is applied to all daily, weekly and monthly tasks
Manage the QMS
Assist with submitting and/or capturing invoices from printers and caterers
Assist with Travel bookings including flights, forex, car hire etc.
Follow all EI standards and processes
Manage relationships with other Pink Elephant branches globally
Maintain, Manage & Administrate all requests pertaining to the Self-Paced Online training portal
Nurture and maintain relationships with all trainers and associate trainers