Divisional Operations Manager - Midrand, South Africa - IntelliStaff

IntelliStaff

Verified Company

Midrand, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Area

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Midrand

My client, a world-class group of companies with a complete value chain in the logistics industry. Who pride themselves on delivering exceptional services and maintaining strong relationships with their clients. As a leader in the industry they are dedicated to continuous growth and sustainability are looking for a dynamic Divisional operations Manager to join their Midrand team.
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Qualifications

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Tertiary Qualification

BA in Business Management or a similar field.

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Experience

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Minimum of 7 years' experience in a similar and relevant role.
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Skills Required

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Strong financial acumen to control monthly targets and provide comprehensive reports to the executive team

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Ability to make sound decisions under pressure while adhering to company policies and procedures

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Excellent analytical skills for performance analysis and optimization of maintenance services

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Exceptional verbal, written, and interpersonal communication skills

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Strong negotiation and interpersonal skills

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Team player with the ability to collaborate effectively

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Leadership and employee management skills

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Excellent time management and planning abilities

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Proactive approach to problem-solving.
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Key Responsibilities

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Analyze the overall budget and expenses for relevant depots, determining the most cost-effective and efficient means of maintenance services

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Guide and direct staff to achieve operational standards, assessing staff functions within the respective functional areas to ensure goals and objectives are met. Effectively manage all reporting staff

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Ensure financial tracking and reporting to deliver services within agreed budgets and service levels

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Run an efficient and profitable service for the client through productive staffing, customer retention, cost controls, objective achievement, and maintenance of service records

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Maintain high-quality service and repairs while minimizing comebacks

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Develop and manage risk profiles for Client depot operations, ensuring proactive management

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Convene and manage weekly department meetings

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Manage the Service Level Agreement (SLA) to ensure depots are always in full compliance

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Maximize earning potential by networking and seeking potential clients for relevant refurbishment centers

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Conduct regular branch and distributor inspections to ensure adherence to required technical support standards

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Reduce unnecessary expenditure in depots by ensuring correct procedures and protocols are followed

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Maximize earning potential by focusing on customer-paid servicing, maintenance, and repairs on all available units

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Minimize in-contract repairs and breakdowns due to poor service and maintenance operations, schedules, and discipline

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Maintain and develop relationships with clients to drive business growth and sustainability

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Ensure responsible depots fully utilize the SLA for customer work instead of outsourcing

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Ensure depots follow correct timelines and procedures set within the company for all work done for the customer

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Provide guidance and management support to all Depot Managers regarding the SLA

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Identify opportunities to develop national refurbishment centers and increase profitability

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Ensure no liabilities against the company for incomplete or subpar work

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Minimize customer complaints to uncontrollable conditions and circumstances rather than negligent acts of the company

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Resolve customer complaints during the first encounter and prevent repeat complaints of the same nature

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- ** Ensure all RTMS audits are fully compliant and passed for all responsible departments.