Backline Advisor: Accounts - Johannesburg, South Africa - DHL

DHL

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes._
We love our role in the world. And we're looking for the right people to help us maintain and grow it. People like you._

Your Tasks

To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer's immediate and future needs.
To implement ISO standards and Global SOP procedures at all times
To provide an efficient, friendly & Insanely Customer Centric service to customers so as to maintain service excellence & DHL's reputation as market leader.
To make contact with the Account Customers, thereby ensuring that all information (i.e. tariff classification; value; Duty / Vat) has been obtained in order to frame bill of entry.
To monitor the ageing reports for shipments in Bond & and escalate where appropriate to ensure fastest possible resolutions of all shipments in Bond whilst maintaining quality standards.
To ensure that Account Customers are kept updated with progress, as per procedures in place.
To proactively inform Customers of shipments delays and potential service failures as per Customer agreement.
To take ownership of internal communications and provide a single point of contact for the Account Customers.
To prepare quality written correspondence as and when required.
Make joint visits to Account Customers with Sales staff.
To ensure that any requested reports is generated and forwarded to Account Customers/Sales as necessary.
To ensure that any complaints and claims transferred to the Customer Care Team and treated as priority and are resolved.

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