Claims Consultant: 9214 Nb - Stellenbosch, South Africa - Exceed Recruitment and Human Resource Consultants

Exceed Recruitment and Human Resource Consultants

Verified Company

Stellenbosch, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Reference: 9214 NB

Consultant:
Nine Broodryk

Manage the endtoend claims process from lodgment to settlement.
Daytoday management of claim lodgments, customer inquiries, and validating reported insurance claims.
Answer incoming calls and provide customers with empathy, certainty, guidance, and support from lodgment to final resolution of claim situations and inquiries.
Provide accurate advice to customers and clear instructions on the next steps of what we will do and what we need the customer to do.
Identify potential fraudulent claims and follow agreed policies and procedures.
Effective communication with internal and external customers.
Ensure that customers and suppliers/service providers, including assessors and repairers, are contacted in a prompt, courteous, and knowledgeable manner.
Resolve complaints and disputes from clients, suppliers, or service providers within agreed service levels.
Authorise claim payments within the approved delegated authority of the position.
Ensure that claims are processed by policy guidelines, company procedures, approved suppliers, and industry laws and guidelines.
Effective and accurate notes on electronic claim files.
Ensure claims decisions are technically sound and communicated appropriately to all customers and stakeholders.
Manage individual productivity, to ensure that all work is completed daily including telephone calls, tasks, and claims.

Qualifications:

If you have knowledge of the cycling industry, some insurance experience, or have completed a 3year degree, you may be the one we're looking for.
If working for an International Company, learning about Bicycle and Cyclist Insurance, and engaging with likeminded cycling addicts appeals to you, please get in touch.