Consultant - Customer Service - Johannesburg, South Africa - Tier 1

Tier 1
Tier 1
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
overview

A company in the the financial and technology industry specializing in payment solutions is currently recruiting for a client service consultant within their Helpdesk division who can use their knowledge of company services to assist clients with telephonic inquiries,
complaints, or problems

description

  • Answering calls from clients to learn about and address their needs, complaints, or
other issues with products or services

  • Responding efficiently and accurately to clients, explaining possible solutions, and
ensuring that clients feel supported and valued

  • Engaging in active listening with clients, confirming or clarifying information and
diffusing irate clients, as needed

  • Building lasting relationships with clients and team members based on trust and
reliability

  • Understanding and striving to meet or exceed metrics while providing excellent
consistent client service

  • Taking part in training and other learning opportunities to expand knowledge of
company, the services, and the and position

  • General reception duties for all incoming calls from clients
  • Adhering to all company policies and procedures
as staff are working from home

experience, qualifications and skills

  • Matric or Equivalent


  • Computer literate

  • MS Word, Excel, etc


  • Exceptional telephone etiquette

  • Excellent client service, active listening, and verbal
and written communication skills, professional phone manner

  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decisionmaking skills
  • Adaptability and accountability
  • Understanding of company services
  • To be trained
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