Reservationist - Springs - HotelJobs
Description
Lodge group with their head office based in Springs is looking for a Reservationist working Monday - Friday and alternating weekends between 5 other reservationists.
- To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, proforma's etc. procedure
- To deal with the waitlists and complimentary reservations as per procedure
- To ensure that provisional bookings are followed up
- Check for double bookings
- Maximise occupancy with liaison of the reservationists, Reservations Manager and the General Manager
- Maintain good relations with all other departments
- Balance occupancies daily
- Ensure that all filing is up to date
- Maintain guest history as per procedure
- Ensure credit policy is adhered to
- Follow up on travel agent voucher correspondence and other documentation that might be outstanding
- Ensure the smooth running of the reservations department
- Check arrivals
- Check groups check payment received
- Daily reports to be completed and sent to accordingly
- Check up on no shows and cancellations
- Reporting to directors
Requirements:
- Minimum 3 years' experience.
- ResRequest (or similar reservations system) experience essential
- Sober Habits
- Impressive time management and organisational skills
- Dazzling telephone and communication skills
- Friendly but professional work ethic.
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