Digital Transformation Executive - Cape Town, South Africa - Surgo HR & Training
Description
SURGO (PTY) Ltd.has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.
The Client is headquartered in New York and has more than 40,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa.
The Client is recruiting for an experienced Digital Transformation Executive to join their team based in Cape Town.Job Purpose:
The Digital Transformation Manager leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation and Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.
Essential Functions:
Responsible for Diagnostic to Solution Proposal creation for Digital projects
Generate ideas for building 'game-changing' capabilities by scanning the market/competition and internal operations
Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables
Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
Create best in class products by integrating firm's product footprint and investments - automation, process simulation, re-engineering, domain expertise, analytics etc
Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients
Managing client visits for prospects, existing clients with respect to transformation presentations
Providing transformation solutions and roadmaps for new deals / pursuits
Contribution of creation of showcase content, though leadership white papers, collaterals
Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organisations
Primary Internal Interactions:
Business and Account Leadership
Advanced Automation & Robotics
Analytics
Products and Platforms
Quality & Process Excellence
Operations SME's & Supervisors
RFX and deal team
Client Management team
Other enabling functions on need basis
Primary External Interactions:
Existing and Prospect clients
Technical Skills:
Strong Insurance domain preferable though not mandatory
Functional Domain experience in Contact center
Experience with Process Diagnostics and Solutions development
Good understanding of Digital Solutions:
Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project management
Excellent working knowledge of MS Office - MS Excel, Power Point, Word Doc, Outlook
Proficient with MS-VISIO for flowcharting/process mapping software
Experience of packaging and showcasing capabilities and solutions
Education / Professional Requirements:
Preferred qualifications:
Graduate with experience in digital transformation
Experience with Lean Six Sigma is highly preferred
Work Experience and Additional Requirements:
10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience
Proven ability to drive a solution from start to finish (project management certifications are a plus)
Experience in Insurance/BFSI domain will be given strong preference
Experience of packaging and showcasing capabilities and solutions
Willing to work in 24/7 environment
Ability to travel as required domestically and / or internationally
BPO Contact Centre exposure would be an advantage
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