1010 sub-product Owner-it Service Desk - Pretoria, South Africa - JorDan Human Resources

JorDan Human Resources
JorDan Human Resources
Verified Company
Pretoria, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

  • Permanent


  • JHB00784

  • IT
  • Gauteng, Tshwane (Pretoria)
  • 1010 _
    Sub-Product Owner-IT Service Desk (Senior)

Location:
Gauteng

Contract Term: 1 July December 2025

ESSENTIAL SKILLS REQUIREMENTS:


  • IT
SM (IT Service Management)

  • IT
Operations Frameworks (E.g., ITIL)

  • IT
Service Delivery Management

  • Project Management
  • DevOps
  • Agile Methodology
  • JIRA & Confluence
  • Service Desk Methodology
  • Provider / Contract Management
  • SLAs and KPIs
  • Technical experience with Data and Analytics (E.g. QlikView)
  • Artificial Intelligence (NLP, ChatBots and Machine Learning)
  • Office 365

ADVANTAGEOUS SKILLS REQUIREMENTS:

Information Technology Qualification (Advantageous, but not a pre-requisite) Artificial Intelligence (NLP, ChatBots and Machine Learning)

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
Two years of IT related working experience

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?

  • Steer and govern IT Service Desk initiatives and projects
  • Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support
  • Manage transformation within the IT Service Desk relating to new technologies and refined processes
  • For more information please contact:
  • Chantelle Tree
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