Customer Service/call Handler - Milnerton, South Africa - Collinson

Collinson

Verified Company

Milnerton, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Collinson Travel Experiences is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands.

Priority Travel Group brands include Priority Pass, the world's leading independent airport VIP lounge programme, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s.

Priority Travel Group is a market-leader within the leisure and business travel sectors and includes the well-established products: Priority Pass, Lounge Pass, etc.

The Role:

Targets (weekly/monthly and incentive attached to this)

Reaching call resolution timeously
Reaching targets on a daily, weekly and monthly basis
Adherence to schedule
Meeting quality assurance selected targets
Meeting all agreed KPI's
Develop excellent relationships with all stakeholders

Days of work:
Mon to Sun 24/7 (rotational roster, varied shifts - see below )

05:00-14:00; 08:00-17:00; 10:00-19:00; 12:00 - 21:00; 14:00-23:00; 15:00-00:00; 17:00-02:00; 19:00-04:00; 20:00-05:00 (Shift do change due to daylight saving for the UK and USA)

Special arrangements:
Working SA Public holidays