Contact Centre Agent - Fourways, South Africa - Leroy Merlin

Leroy Merlin
Leroy Merlin
Verified Company
Fourways, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description
Your responsibility is also to project a professional company image through voice and online interactions.

Job Responsibilities:

  • Providing customers with the organization's service and product information
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Recording details of comments, inquiries, complaints, and actions taken
  • Manage and resolve customer queries, complaints as well as provide the relevant feedback to customers.
  • Identify and escalate issues to the relevant Department manager or Head of Department
  • Route calls to appropriate resources
  • Other duties assigned
  • Grade 12 or equivalent
  • 1 3 years of experience in call centre environment
  • Knowledge of customer service practices and principles
  • Pay attention to detail
  • Be diligent, timely and professional
  • Strong listening, verbal and written communication skills
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