Training Project Leader - Rustenburg, South Africa - The Horizon

The Horizon

Verified Company

Rustenburg, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Key duties and responsibilities;

Ensure that the company's Training projects run smoothly and effectively
Responsible for development of processes and operating standards
Ensure that project teams work collaboratively
Review and analyse projects outputs to continuously improve processes
Facilitate the implementation of various skills programs
Development and execution of the organizations Training strategy and plans
Oversee implementation of Training plans
Design and development of curriculum and training material
Manage the daytoday Training activities
Continuously stay up to date with trends in the Training Industry
Ensure all training provided comply with relevant legislation and regulations
Must keep up to date with changes in legislation and regulations
Must enforce company policies and procedures.
Ensure successful implementation of the company policies and procedures (code of conduct, ethics, etc.) at all levels
Ensure employees comply with safety and environmental rules and regulations
Build and maintain relationships with existing and new clients by understanding their needs and managing expectations, and providing feedback and support as required
Resolve client queries and concerns by investigating the matter, understanding the solutions, implementing corrective action, and providing feedback to clients
Communicate customer issues with Training Facilitators and devise ways of improving the customer experience
Ensure that the Training services offered by the company's meet or exceed clients' or customers' expectation
Strong understanding of basic customer service principles and must be Customer focused understanding their needs and keeping them in mind when taking actions or making decisions
Liaise regularly with clients
Act as liaison between the business and SETA's on matters concerning skills development within the industry and the organization
Liaise with various external stakeholders

Key requirements:

Must be qualified and registered as a Facilitator, Assessor, and Moderator preferably with a SETA
Tertiary qualification in Training management, or relevant field.
At least 5 years' experience in Training or Learning and development environment
Indepth knowledge of learnership programmes implementation and SETA requirements and processes
Extensive Knowledge of working with people with Disability will be preferred
Proven track record in delivery and execution of projects successfully
Minimum 3 years proven experience in people management
Excellent ability to delegate responsibilities
Proven track record of leading a successful team
Business and Financial acumen
Strong budget development and oversight skills
Customer and learner centricity
Excellent interpersonal skills and effective communication skills
Selfmotivated and resultsoriented
Highly trained in conflict management and business negotiation processes
Must be able to work in a highly pressured environment.
Must be willing to work outside normal working hours, evenings or public holidays and weekends when necessary.
The role involves extensive traveling, must be willing and able to travel regularly.