Reservationist - Randpark Ridge - HotelJobs

HotelJobs
HotelJobs
Verified Company
Randpark Ridge, South Africa

4 days ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

A collection of 5* luxury boutique hotels & lodges seeks a reservationist to join their Central Reservations team based in Randpark Ridge.


  • Maximize sales by responding to guests/agents with accurate information in a professional and timeous manner.
  • Be able to process bookings from initial contact, follow up, obtaining of guest details and collection of monies due.
  • Book accommodation, transfers, flights etc. for guests across our portfolio of properties
  • Process bookings which have been received from Direct Guests, Trade and Online booking channels.
  • Liaise and communicate with internal stakeholders effectively.
  • Maintain office procedures to ensure that all information is easily retrievable by all staff

Requirements:


  • Minimum 23 years' experience in a Reservations or other related lodge position at a 4 / 5* lodge
  • Experience working on booking systems (PANStrat experience is a bonus)
  • Own transport is essential
  • Able to work in a small team environment
  • Be committed to service excellence
  • Accuracy and attention to detail is crucial
  • Able to work under pressure and can complete work quickly and accurately
  • Be thorough and methodical
  • Be friendly and outgoing
  • Brings energy, passion, and a willingness to learn and contribute to the team
  • Strong work ethic
  • Be able to absorb large amounts of information as our properties are diverse
  • Able to communicate to the Reservations Manager of any problems which you are experiencing or where you require assistance
  • Excellent command of English both written and verbal
  • Proficient in MS Word, Excel and Outlook
  • Be fully computer literate and tech savvy
  • Adhere to company procedures
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