Regional Manager - Randburg, South Africa - SA Clinics (Pty) Ltd

SA Clinics (Pty) Ltd

Verified Company

Randburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job specification - Regional Manager

Purpose of the job:

To coordinate Clinic Operations to ensure sales growth, control Clinic expenditure and compliance to operational standards.

Key responsibilities:

Quality:

Maintain, update and continuously improve Operations policies and procedures.
Conduct audits of the Operations Quality Management System.

Financial Management:

Manage expenditure against the budget.
Manage risks in own work/business environment (assets, cash).
Safeguard company assets (working capital & fixed assets).
Lead and drive cost saving and cash conservation initiatives.
Identify cost saving and cash conservation opportunities.
Control petty cash.

Customer Relations:

Measure customer satisfaction within a business unit and recommend corrective action.
Monitor customer satisfaction.
Develop and manage customer relationships to meet business objectives.
Liaise with a range of customers.
Handle and attend to a range of customer complaints.
Collect customer feedback.

Supplier Relations:

Liaise with a range of suppliers (Landlords, Couriers).
Foster and maintain supplier relations.
Interact with internal suppliers (Panacea Pharmacy).

Stakeholder Relations:

Build relationships with a varietyof stakeholders (Doctors).

Operations Strategy:

Contribute to the Operations strategy by making recommendations on relevant strategies, systems and initiatives.
Implement Operations Strategy.

Operations Management:

Maintain targets per region.
Investigate and initiate best practices for the Operations of the Region.
Conduct SWOT analysis for the business for improved operation.
Recommend staff movements to meet operational viability.
Assist with an action plan to meet sales targets

Marketing and Advertising:

Ensure distribution of fliers

Sales Management:

Maintain and increase salesfor the company.
Communicate targets to Clinic staff.
Monitor team's performance and motivate them to reach targets.
Recommend expansion of customer base.
Conduct and attend to the needs of your existing customers.
Increase business opportunities through initiating various routes to market.
Compile and analyse sales figures.
Maintain a client database for the Clinics.

Crisis Management (Priapism):

Manage operations risks and shortcomings.
Come up with mitigating solutions to crisis.
Get continuous updates during the day and recommend action plans.
Deal with crisis and emergencies (Priapism).
Administer the priap kit and manage Priapism.
Be on standby incase of emergency.

Doctors:

Liaise with and recruit Doctors.
Manage expenses for the Doctor (Travelling, daily payments and accommodation).
Ensure Doctors' compliance to patient files.
Conduct random spotchecks on Doctors' performance.

Satellite Clinics:

Confirm of premises and Doctors weekly and monthly in advance.
Ensure there is enough supplies of medication to patients and doctors.
Recommend staff rotations and movements.
Ensure there are enough communication/devices in the satellite clinics (cellphone, laptop, fax etc).
Ensure that car rental is done where necessary.

Project Management - New Business:

Manage processes around opening of a new clinic.
Recommend renovations and partitions of the rented property to make it clinic user friendly.
Consider the logistics and convenience for patients.
Procure furniture and equipment needed for the new operations.
Supply the need analysis of the premises (chairs, tables, medical equipment)
Supervise a project team of a Operations project to deliver project objectives
Manage stakeholder relations on a project.
Contribute to project initiation, scope definition and scope change control.

Day-End Administration:

Check that the day end procedures have been performed correctly.
Consolidate dayend spreadsheet and follow up on out of lines before COB.
Prepare ED report daily and ensure all patients are contacted before COB.

Stock Management:

Ensure Stock availability in clinics.
Conduct stock audits.

Reporting:

Compile adhoc OperationsReports.

Performance Management:

Manage individual and team performance.

Industrial Relations:

Manage conflicts within the workplace.
Ensure discipline is maintained in the department (Absenteeism, Time Management, overtime, misconduct, etc.).

Minimum qualifications and experience required:

Diploma in Business Management/ Marketing Management

Diploma/Degree in Business Management

At least years experience in a related role, of which 5 should have been at a management level or experience in a functional/specialist area.

Drivers Licence

Medically fit and healthy

Race:
Open

Gender:
Open

Personal attributes
Analysis of data, attention to details, competitiveness, customer orientated, excellent sales skills, organized workplace, frequent communic