Battery & Charger Maintenance Assistant - Johannesburg, South Africa - Chainlink Recruitment

Chainlink Recruitment

Verified Company

Johannesburg, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job title:
Battery & Charger Maintenance Assistant

Department:
Operations

Report to:
Group Warranty and Product Support/Branch Manager

Availability over weekends and/or public holidays where required

Knowledge, skills & abilities:

Matric or relevant tertiary qualification
Minimum 1 years proven working experience
Good communication skills
Ability to organize
Excellent customer service skills
An outgoing extremely presentable personality who projects personal and product confidence
Ability to use battery and electronic testing instruments, voltage recording, diagnostic machinery and surface mount repair where applicable to bench technician level
Understanding of charging system parameters and solar configurators
Indepth knowledge of different battery and charging system technologies
Knowledge of stores management and recordkeeping

Purpose:
To liaise with customers on a daily basis and establish needs within scope of training and service positions in order to provide client satisfaction and ongoing brand awareness

Key Performance Areas (KPAs):

To ensure that warranty and associated technical issues are dealt with a professional, courteous and timeous manner
To ensure maintenance of tools, equipment and products while in testing phases
To liaise with Group Warranty & Product Support in order to ensure daily tasks are accomplished within established timeframes
To collect and/or deliver product to client where applicable, and maintain an effective Public Relations profile with regard to the company
Electrical connector systems both D.C. and A.C., such as Anderson and Schneider products
Client technical interaction and satisfaction management interaction at company director level
Planning and strategizing time management skills
Ability to set up product demonstrations, trade shows and client product shows at branches
Ensuring warranty processes and testing are followed from initial collection and paperwork management through to final client resolution
Strategizing on processes and procedures to facilitate ease of product management
Ensuring smooth daily running of warranty and training related tasks
Responsibility for recordkeeping and time management of the repair, warranty and training processes
Ensuring that returns and training are performed within the allocated time frames
Ensuring that abuse of products is prevented by ensuring client knowledge levels are satisfactory
Analysis and processing of faults within stipulated time frames and procedures
Ensure timeous resolution of client/product disputes
Communication between sales team, technical team and clients
Compilation and analysis of reports relating to warranties, training and trends within the job parameters
Immediate communication of issues to relevant supervisors regarding product defects or dissatisfied clients
Maintenance of tooling and equipment
Advising management of defective equipment and ensuring repair or replacement of same
Ensuring that product in bulk stores is maintained at optimum usage level
Ensure that stock levels are checked
Accept accountability for lost, missing or damaged product and equipment
Resolve daily technical queries and enquiries for the group
Ensuring that clients and company employees have correct training and equipment to sell and maintain product range
Site visits to clients where applicable