Head of Service - Midrand, South Africa - HRInsync

HRInsync
HRInsync
Verified Company
Midrand, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Head of Service

About
This global multinational works in the process automation space and provides manufacturing solutions to the food and beverage industry. The company offers growth opportunities for employees


Responsibilities

  • Steer and coordinate the Service activities for SFT (Separation and Flow Technologies) together with Country Service Representative
  • Coordinate the country service locations for SFT together with Country Service Representative
  • Drive consistent, profitable growth in the Service business for SFT together with Country Service Representative
  • Support the design, development and implementation of the Service Strategy with the
  • Develop Strategy plan/s & execute for development in area of responsibility
  • Actively monitor market and competition trends for SFT together with Country Service Representative
  • Manage collaboration with relevant stakeholders
  • Act as liaison between customers, production and distribution departments related to specific customer orders Country Service Representative
  • Provide technical and nontechnical customer support
  • Keep aware of changing business needs
  • Awareness of what the Business can deliver to the customer, including the latest products and capabilities
  • The ability to use, understand and interpret the Business processes, policies and procedures and to ensure adherence
  • Grow Service execution (field service), Service Projects, including spare parts sales & repairs
  • Use Market Analysis and iBase to determine Share of Wallet and PAS

Requirements:


  • At least 5 years leadership experience in one or more service related positions
  • Broad work experience within management of a service organization
  • Deep practical knowhow of service process organization methods and tools
  • Broad knowledge of theory and principles in service management
  • Design and implementation of service strategies, resulting in improved overall profitability
  • English (proficient)
  • Good leadership sills
  • Ability to network and build relationships
  • Deep understanding of business
  • Strong communicator, good networker
  • Strongly innovative thinking and change competence
  • Analytical capabilities, problemsolving skills

Job Types:
Full-time, Permanent


Ability to commute/relocate:

  • Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelors (required)

Experience:

- service related positions: 5 years (required)
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