Customer Service Representative - Cape Town, South Africa - Webhelp

Webhelp

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Advert Reimagine your career**What if you could make your job fit your lifestyle instead of it being the other way around? With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique.

Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and turn your "job" into a thriving career.

Well, it's time to stop imagining We're on the hunt to find night owls ready to expand their service industry experience and fuel their passion for people in a US market.

Career growth and personal development

Between 5pm and 4am, you'll be working on-site from our vibrant Cape Town office in the heart of the city where creativity meets cutting edge technology.

Being a global organization with customers all around the globe, our office never sleeps.

Lucky for you that means you'll not only have all the support you need to help you thrive in this role, you'll also have access to FREE Learning and Leadership Development programs that will lead you further along your career journey.

All the while you'll become part of a community of likeminded individuals that that become friends for life.

What you will do in this role
As a Customer Service Representative on our team, you will:

Establish customer requests and expectations, offering efficient and accurate resolution
Champion better brand experiences for our customers and clients by upselling and recommending client products, services, and solutions
Process payment information with high security and integrity

Your qualifications
Concentrix + Webhelp is a great match if you:

Have a matric certificate
Are proficient in English verbal communication
Have at least 12 months' experience in a contact centre
Have the ability to troubleshoot and find effective resolutions
Are selfmotivated and highly responsible

It will be a plus if you:

Have experience working on an international campaign
Have sales through service ability

Please note that the appointment will be made in line with the in line with the company's EE Plan.

What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:

Enjoy the freedom of working late shifts between 5pm
4am so you can use standard business hours at your leisure
Base entitlement of R7166 and campaign allowance of R1,000 plus night shift allowance of R1000
Additional bonus earning potential up to R4500
Fantastic Employee Assistance Programme (EAP)
Medical aid for main member
Subsidised transport
Group life cover
Access to financial wellbeing sessions, will writing sessions and stress management sessions
Team building and upskill training opportunities
Interactive and inclusive company culture

Reimagine the best version of you

Job Reference:
SA02943