Ecommerce Customer Service Supervisor - Stellenbosch, South Africa - Exceed Recruitment and Human Resource Consultants

Exceed Recruitment and Human Resource Consultants

Verified Company

Stellenbosch, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Reference: 7735 DB

Consultant:
Dorei Barnes

Coordinate the customer service team, with the aim of resolving queries efficiently and effectively.
Compile monthly customer experience management reports and provide management with a visual representation of the customer service team's performance.
Drive and motivate the customer service team to achieve targets and KPIs.
Enhance current customer service processes to improve efficiency and find new ways to delight our customers.
Take ownership of the customer experience to ensure that the customers' needs are met.

Create and maintain the Knowledge Centre and provide customers with high-quality, self-service resources, whilst ensuring that first-line response is scalable.

Qualifications:

A completed National Senior Certificate qualification (matric / Grade 12).
A relevant tertiary qualification will be advantageous.
Fluent in Afrikaans and English, with exceptional writing and communication skills.
At least 4 years' experience in direct customer service in an e-commerce, hospitality and/or tourism environment.
Experience in managing teams and staff members.
Experience in using customer support software such as Freshdesk, Zendesk, Helpdesk, etc.
Demonstrate a target-oriented and performance-driven attitude.

Possess the ability to work productively, efficiently and effectively, with initiative and drive under tight timescales and pressure, whilst maintaining attention to detail and quality.

Ability to adapt to and implement change effectively.
High energy levels.
A creative approach to daily challenges and a strong sense of ambition.

How to Apply:

If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.