Cgso Complaints Specialist - Cape Town, South Africa - takealot

takealot
takealot
Verified Company
Cape Town, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

We are a young, dynamic, hyper growth company looking for smart, creative and hard-working people with integrity to join us.

We offer a market related Total Remuneration Package, which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored, as long as you are prepared for a challenge and want to build something great.


This position reports to the Senior Legal Counsel.

Your responsibilities will include:


  • Assist with dispute resolution of consumer matters from the CGSO
  • Evaluate, classify and identify issues of all CGSO complaints
  • Research law and identify relevant facts pertaining to complaints
  • Liaise with Customer Services in order to resolve and respond to complaints
  • Correspond in writing and telephonically with the CGSO relating to complaints and any other points of law
  • Draft letters and relevant reports relating to CGSO complaints
  • Update and improve template documents
  • Assist with training and seminars
  • Participate in CGSO related stakeholder engagements where appropriate
  • Support the legal team as required

Attributes required:


  • Proactive with a consistently positive attitude
  • Team player
  • Good drafting skills
  • Ability to work hard independently and within a team
  • Ability to prioritise tasks and meet deadlines
  • Ability to communicate well orally and in writing
  • Strong planning and organisational skills
  • Detailorientated whilst remaining practical
  • Good working knowledge of South African consumer law and the law in general

Qualifications and Experience:


  • LLB
  • 12 years work experience preferably some in customer service
  • General drafting experience particularly correspondence and short reports

The Environment:


  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
  • We are short on ego and high on output
  • We are doers and not only thinkers, it's all in the execution after all
  • We love what we do and what we are creating
We seek to Employ an
Extra Ordinary Mind who:

  • is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is
passionate about the potential of e-commerce and delivering a
world-class customer experience:

  • is
    entrepreneurial, thrives under change and accepts it is a constant and always
    looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
-
thinks like an owner of the business
- is
SMART, has INTEGRITY and is
HARD WORKING
If you meet the above criteria and are an
Extraordinary Mind, come and join us

  • Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference._
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