Manager (Operations & Solutions) - Cape Town, South Africa - Kontak Recruitment SA

Kontak Recruitment SA

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Matroosfontein, Cape Town - Transportation/Logistics

Manager (Operations & Solutions) (JB3131)

Area:
Matroosfontein, Cape Town

Salary:
Market Related

Duration:
Permanent

Vacancy Close Date: 25 May 2023

A well-established company that has evolved to become one of the largest suppliers of global solutions within transport and logistics.

As the manager of the contract logistics operation, your primary responsibility is to oversee all aspects of the operation to ensure its success.

This includes managing daily costs to control expenses, ensuring that actual staff numbers do not exceed authorized levels and minimizing overtime.

You will also be responsible for meeting contractual obligations and consistently achieving service level agreements (SLAs) with clients.

Building credibility and trust with clients is crucial, as you aim to foster satisfied clients who choose to renew their contracts with the company.

Another important aspect of your role is to cultivate a skilled, motivated, and productive staff with a low turnover rate.

Finally, you will be responsible for ensuring compliance with all relevant regulations, including health, safety, and environmental (HSE) standards, as well as quality management systems (QMS), maintaining a state of compliance at all times.

Minimum Requirements:

Grade 12
3-year Logistics, Engineering, or Supply Chain Management degree/diploma OR 3-5 years of relevant industry experience
Advanced computer literacy (MS Suite)
Proficient in Excel/PowerPoint for data management and reporting
Experience in Redprairie (Cargowrite) advantageous
3-5 years' experience with Warehouse Management System or ERP system
In-depth knowledge of Inbound, Stock Management, Outbound/Order Fulfilment, Return processes, Packaging, facility housekeeping (5S), and batch/expiry control
Expertise in Stock Management, including audits, SKU maintenance, consolidation, slotting, space utilization, pick-face replenishment, batch/serial number management, expiry management, variance measurement, investigation, and alignment
Effective problem-solving, root cause analysis, and implementation of corrective/preventative measures

Proficient in managerial functions:
planning, organizing, leading, controlling, monitoring
Strong communication skills (written and verbal) to meet customer expectations
Ensuring compliance with policies, regulations, work instructions, maintenance schedule, and local authority requirements
Ability to handle stress, conflict, and work under pressure
SHERQ knowledge and experience (ISO 9001, 14001, 18001)
HR and IR skills for leading, training, measuring performance, and managing subordinates
Retail experience and understanding advantageous
Project management experience advantageous
High emotional intelligence (EQ)
Effective leadership skills
Proven track record of excellent client relationships
Experience in system enhancement
Strong team involvement
Deadline driven and self-motivated
Strong attention to detail
Long-term planning ability
Negotiation and conflict management skills

Duties and responsibilities:

Consistently achieve or exceed EBIT targets
Ensure high level of training and safety awareness on site
Drive monthly cost reviews and reduction efforts
Control costs and recover expenses through accurate and timely invoicing
Maintain operational performance and contractual compliance
Maintain frequent and effective communication with clients
Address client queries and provide feedback within 24 hours
Maintain accurate and high-quality internal and external reporting
Identify and implement productivity and cost-saving improvements
Effectively manage Quality Management Systems (ISO)
Keep Corrective and Preventative Action reports up to date
Maintain facility, equipment, and systems for safety and business continuity
Performance manage and lead the team with adherence to policies and regulations
Conduct regular communication sessions with management and supervision
Ensure effective succession planning and training
Drive culture of operational excellence and workplace organization
Implement staff recognition program
Ensure adherence to DSV Site Rules and safety practices
Manage inbound processes, batch and serial number controls
Implement FIFO and FEFO picking processes
Maintain accurate Master Data for SKU management
Monitor and address stock shortages and excess inventory
Control security and prevent loss or theft of inventory
Manage quarantined and damaged stock
Audit inventory processes for proper coverage
Maintain timely processing of virtual locations within WMS
Address and action serious and recurring inventory issues