Travel Advisor - Cape Town, South Africa - Belmond

Belmond

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The Belmond Travel Advisor (BTA) will partner with guests and customers to make every journey with Belmond, unique and legendary.

Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up.

They will work closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.

Please be advised this position is based in Cape Town, at the offices in the Mount Nelson Hotel.

Be skilled across the full Belmond portfolio of products and be able to manage any guest/customer query
Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel
Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible
Working within provided guidelines suggest perks or enhance opportunities for our most loyal Guests.

Meet and exceed targets set for data capture and complete profiles at time of reservation and prior to stay arrival.

Requirements:

2 years' experience in Front Office or Reservations or customer service role.
Excellent telephone etiquette and verbal communication skills.
Execellent organisational skills and a high level of attention to detail.
Ability to work without supervision.

Exceptional Customer service skills.

Benefits:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.

We offer a comprehensive range of compensation, perks and benefits including:

Competitive basic salary
Loyalty and recognition rewards programs
Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally.

With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.

Join us and be part of creating unforgettable moments for our guests, communities, and each other.