Service Consultant - Cape Town, South Africa - Health Solutions
Description
Introduction
Role Purpose
Deliver professional service to clients through various servicing channels, responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
Requirements:
- Matric or an equivalent qualification
- Experience in medical aid administrative and/or healthcare experience (essential)
- Excellent telephony and verbal communication skills
- Excellent typing skills and proficiency in MS Office
Duties & Responsibilities
- First call resolution for resolving member and service provider queries.
- Flexibility to be able to handle telephonic and/or written inquiries.
- Ensuring the Scheme and inparticular, Momentum Metropolitan Holdings Health is not unnecessarily exposed to financial risk as a result of incorrect information being provided to members and service providers.
- Ensuring quality service,production, first call resolution and appropriate followup to ensure resolution of queries
- Client retention and goodwill by effectively resolving queries from members, employer groups,service providers and the Scheme.
- Understanding and effectively using the call center telephony system and workflow management system.
Competencies
- Team Orientation and attention to detail
- Flair for decisionmaking and problem solving
- Customer service orientated
- Initiating action (taking promptaction to accomplish objectives)
- Good listening skills
- Good telephone ettiquette
- Calm under pressure
- Ability to work in a structured environment
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