Service Advisor - Cape Town, South Africa - IKON Consulting

IKON Consulting

Verified Company

Cape Town, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

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Description

Western Cape

Service Advisor
Popular Brand
Northern Suburbs

Salary:

Basic salary R17K + incentives + company contributions to medical aid and provident fund.

Description:

We are seeking an energetic and customer-focused Service Advisor to join our clients busy workshop team.

As a Service Advisor, you will be the primary point of contact for our valued customers, ensuring their service experience is exceptional.

Responsibilities include but is not limited to: Meet &

Greet Customers:
Welcome customers as they arrive at the workshop, creating a positive first impression.

Consult with Mechanics:
Collaborate with mechanics to understand necessary repairs and workflow updates.

Provide Information:

Use your knowledge of our products and services to sell or provide in-depth information about available parts and service options.

Schedule Appointments:
Efficiently manage appointments for repairs and services.

Customer Communication:
Call customers to advise them about service changes, additional work and car pick-up times.

Maintain Positive Relationships:
Foster positive customer relationships to encourage repeat business and excellent customer service scoring results.

Requirements:

Proven work experience as a Service Advisor / Aftersales Consultant within the motor industry, spesifically franchise OEM dealership environment with a minimum experience of 3 years.
Automotive Knowledge: A strong understanding of automotive technology and industry practices.
Software Proficiency: Familiarity with industryspecific software Drive / Automaline / Evolve etc.
Customer Service Skills: Excellent interpersonal and communication skills.
Organizational Abilities: Strong organizational, decisionmaking, and problemsolving skills.
Certifications: Relevant training and certifications as a Service Advisor
Minimum Matric / Senior Certificate / relevant N level qualification
Clear criminal record
Clear credit record

How to Apply:

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