Front of House Assistant Manager - Stellenbosch, Western Cape, South Africa - HotelJobs

HotelJobs

Verified Company

Stellenbosch, Western Cape, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

We are searching for a young, enthusiastic and organised Front of House Assistant Manager to join the Hospitality Team of a beautiful Wine Estate in Stellenbosch.

The purpose of this position is to execute the delivery of the hospitality experience, to meet and exceed customer expectations in the Restaurant & Tasting Room, to execute Functions, and to assist the Hospitality and Front of House Managers to manage and control the pool of hospitality staff.

Please note that from time to time, Ad-hoc duties may be expected from you by management, due to operational requirements.

Duties/responsibilities
Assisting FOH manager to fully operate the Restaurant

Hospitality:

Assisting in managing the floor and maintaining high service level of staff
Host tours, lunches and tastings, especially for VIP groups
General waitron duties and tasks
Hosting Cellar and Trophy Room Tours
Assist Hospitality Manager in arranging functions tasting room, meetings, staff functions, marketing functions
Liaise with kitchen regarding operations in restaurant and tasting room (e.g., if tables are full etc.)
Take part in the leadership team by providing a high level of service and training Restaurant of Restaurant & Tasting Room Assistants to do the same

Administration:

Conducting opening and closing duties of restaurant & tasting rom
Assisting in stock take, control and reconciliation of the restaurant and tasting room stock
Assisting Front of House Manager in daily cashups and responsible for cashup when Front of House Manager is not present
Data Capturing
Report maintenance issues to Front of House Manager
Ensure that the cleaners are operating effectively

Sales & Marketing:

Check that all details on shipping forms are filled in correctly
Drive sales targets and motivate restaurant and tasting room staff to do same
Promote the Wine Club to visitors
Provide relevant information to be published on social network sites e.g., famous people visiting the Tasting Room

Required Skills / Abilities

Service orientation:

Independently anticipates and meets client's needs
Takes the initiative to solve client's problems
Coaches others on achieving outstanding client service

People management:

Supports, encourages & develops team members
Holds team members accountable for goal achievement

Accuracy, Quality:

Output is accurate and error free
Ensures that deadlines are met

Networking:

Builds rapport and puts people at ease
Is engaging and enthusiastic
Is comfortable having to persuade others

Education and Experience

Front of House and/or Wine Service Courses an advantage (Cape Wine Academy)
Previous experience in a similar establishment

Other duties
Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice

Applicants are requested to submit a complete, up to date CV showing:

1. Details of all previous employment, Company Name, Positions held and exact start & end dates (most recent position first)

2. Reasons for having left all previous positions

3. Written references or irrevocable proof of employment from previous employers,

4. Proof of High School Education and all tertiary qualifications

5. A recent colour profile photo.
**6. Current notice period / Availability