Service Technician - Johannesburg, South Africa - Mirror Images
Description
Gauteng, JHB - Central- R Monthly Cost To Company (Plus Company Vehicle and Fuel)
Preventive maintenance - Corrective maintenance - installation
The mission includes permanent travels in the assigned territory and frequent travels nationwide also on duty 24/7 working time
International leader in the field of access solutions and their management.
Worldwide, leading companies and operators of airports, shopping malls, cities, office buildings, hotels, hospitals, universities, ski resorts, stadiums and amusement parks rely on the secure, future-oriented and reliable access solutions for people and vehicles.
Key Responsibilities, Tasks and Activities
Handle assigned incidents at customer site (analyse, repairs ) according to the company's Services and Commitments.
Perform preventive and corrective maintenance tasks on the company's solutions at customer site (HW and SW)
Ensure good customer relationship at customer site during his/her missions
Handle systems (HW/SW) installation tasks
Provide 1st level support to customers by answering demands and/or anticipating needs
Assist Support Engineers in complex problem solving
Ensure 1st and 2nd level support remotely (phone) as part of the on-duty helpdesk tasks
Keep his/her skills up to date: participate to trainings, read documentation, look proactively for technical information
Comply with the rules processes
Qualifications and Experience:
Minimum of 3 years in similar position
N2, N3, N4 in electronics
IT qualifications that would also be good is A+ and N+
MS Windows Server experience, IT networking knowledge would be beneficial
Skills and Knowledge:
Proven experience in delivering maintenance services of complex systems (HW/SW)
Technical diagnostics, analysis, root causes
Strong experience and proven skills in SW and HW maintenance and installation
Knowledge of MS Windows Server environment, networking, SQL DBs
Remote maintenance
Customer relationship
Social and Personal competences:
Team spirit, share experience
Available for on-duty services 24/7
Available for frequent travels nationwide (installations)
Driving license mandatory
Problem solving, customer service orientation
Self-resilient, committed
Ability to work under pressure
- For more information please contact:
- Stuart Boden
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