Receptionist / Hostess - Sandton - HotelJobs

HotelJobs

Verified Company

Sandton, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

High end restaurant based in Sandton is looking for a Receptionist / Hostess to join their team and be the first point of contact for our guests when entering the restaurant and ensure to provide excellent customer service and a pleasant dining experience to our guest.

Welcome guests to the venue
Escort guests to assigned dining or bar areas
Answering phones & taking reservations
Provide menus and announce waiter/waitress name
Check with senior chef on duty if there are any changes to the menus
Create a list of available tables
Create a handover sheet for the next shift/go through handover sheet of previous shift
Maintain hostess desk clean and tidy
Answer incoming calls and address guests' queries
Communicate to managers and waiters regarding VIP visits as soon as they are seated
Be familiar with the reservation policies, such as booking times
Assist with charging and closing bills.

Requirements:

Grade 1
Hospitality Certificate will be an advantage
Preferably 1 2 years previous hostess / receptionist experience
Experience in managing reservations
Computer literate with excellent competence in Microsoft office packages
Demonstrable customerservice skills
Excellent communication skills (via phone and inperson) and ability to pay attention to detail
Strong organizational skills with the ability to monitor the entire dining and bar area
Availability to work within opening hours (e.g., evenings, public holidays, weekends)
Comfortable to stand and walk during shifts
Comfortable in dealing with very distinguished clientele
Able to handle a highpressure environment