Quality Control Agent - Cape Town, South Africa - RMV Solutions Pty Ltd

RMV Solutions Pty Ltd
RMV Solutions Pty Ltd
Verified Company
Cape Town, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description
Quality Control Agent
Cape Town
Permanent onsite position

Skills required:
#qualitycontrol #callmonitoring #escelations #reporting #complainthandling

The position involves call monitoring within the assigned subsidiary, with occasional monitoring duties extending to other subsidiaries.

Duties/Responsibilities

  • Conducting call monitoring
  • Monitoring processes
  • Compiling escalations
  • Reporting trends observed during calls to management.
  • Contributing to investigations concerning received complaints.

Competencies:
- **Minimum 1-2 years of experience in Debt Review Sales*
  • Proficient in active listening
  • Strong work ethic
  • Ability to coach and deliver constructive feedback
  • Capable of working autonomously or collaboratively
  • Adaptive to change
  • Proficiency in computer skills, including basic Excel knowledge

Qualifications:

  • Matric NQF 4 essential
Working Hours: 08:00 am - 05:00 pm

BCom Accounting, Attention to detail Able to work in fast paced inviroment
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