Market Manager - Bizana, South Africa - Nedbank

Nedbank

Verified Company

Bizana, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Market Manager

Requisition number: Location: Eastern Cape
Bizana
Closing date: 21 May 2024
Job Family
Sales and Service
Career Stream
Sales
Leadership Pipeline
Manage Others (MO)
FAIS Affected
Job Purpose
To profitably manage the business portfolio; Network and build individual and business relationships in the micro market and community; and manage staff to deliver outstanding client service

Responsibilities:

Nedbank Goals:
Achieve sales growth targets.
Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
Drive client acquisition and increase digital market activity across the community.
Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
Client Engagement:
Analyse client profiles to understand their needs and to identify leads for cross-selling or client retention/growth.
Ensure client teams are prepared for client engagements to improve client experience and acquire/retain clients.
Analyse client feedback reports from Service teams and address/ action plan and root causes with teams to achieve service excellence goals.
Enhance client experience aligned to the Nedbank brand pillars by ensuring that all stores meet the defined service standards and corporate image requirements.
Educate clients to shift towards transacting and servicing through digital channels and focus on increasing digital activity.
Ensure compliment and complaint management.
Risk and Ops:
Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training.
Monitor Risk and Compliance reports and act on key risk and noncompliance matters.
Embrace workforce and queue management to ensure optimal store efficiency.
Manage the security aspects of day to day risks.
Ensure adherence to process mandates limits.
Ensure all equipment is maintained.
Lead:
Participate in the preparation of business performance reports to engage management on a regular basis.
Translate business goals into team and personal goals based on team roles and responsibilities.
Work with the support and management teams to remove identified hurdles preventing team and community to achieve predefined goals and develop a clientfirst mindset.
Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and selfgrowth.
Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.

Ensure and lead consequence management, discipline and effective employee relations.

Essential Qualifications
NQF Level
Diploma

Preferred Qualification

National Diploma in Finance or Business Management
Preferred Certifications
Regulatory KI Exam (RE1)
Minimum Experience Level years experience in banking industry 2 years experience in a client facing retail sales environment and 2 years experience in people management.
Technical / Professional Knowledge
Customer service principles
Consumer behaviour
Sales

Strategies