Support Manager - Johannesburg, South Africa - Sanlam

Sanlam
Sanlam
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description
What will you do?

This person will be primarily responsible for Managing IT Helpdesk/JIRA Tasks, SLAs, Managing of internal IT processes and monitoring, Managing Testing & Release Management, Managing Team responsibilities and deliverables.

What will make you successful in this role?

  • Managing IT & Business Testing and Monthly Release Management
  • Allocation, Prioritization and Management of IT Helpdesk (ASD) tasks and SLAs
  • Escalation Management (ASD/JIRA)
  • Assist and Manage XML Process
  • Audits: Logical Access Reviews and checks
  • Real time System Monitoring
  • Monthly Reporting (ASD Tasks)
  • JIRA Management on BAU tasks
  • Change management for BAU (Logging of changes and approvals).
  • Managing and assisting with testing: Vulnerabilities/MS Patch, Fundamental/iCompare Release testing
  • Represent BAU team in PI Planning
  • BAU tasks
  • Meetings: Update feedback required for various meetings eg. Daily Ops Meeting
  • Technical DR Planning and updating of Battlebox
  • Update & review documents
  • Stakeholder Communication
  • Infrastructure Management (Server CPU/Space/Health Checks)
  • Drive Root Cause feedback
  • Troubleshoot problems, for applicable Applications
  • Project Management Qualifications and Experience
  • 5+ years' Business and Business process Knowledge (Pricing, Treasury, Investments)
  • 3+ years' Support experience
  • Indepth knowledge of the Fundamental, iCompare Systems and processes Technical Competencies
  • Indepth knowledge of IT Helpdesk (ASD) and JIRA processes
  • Understanding of SC Infrastructure and Environments
  • Knowledge of the SC Landscape and SGT Support structures.
  • Indepth Understanding of SC RD Gateway Solution
  • Understanding across domains, like: Security, Active Directory (policies), Networks (firewalls/gateways)
  • Understanding of SCIT Audit Requirements
  • Knowledge of the Change Management Process Behavioural Competencies
  • Collaborative and open minded.
  • Ability to work Independently and manage Time and Tasks according to priority provided.
  • Have Integrity and delivery on Committed Tasks and initiatives.
  • Good communicator, listener, and presenter of idea's verbally and visually.
  • Willing to crossskill across roles to prioritise Business Delivery
  • Inquisitive of IT trends and selfmotivated to continuous learning and personal development Build a successful career with us
We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Turnaround time
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