Service Centre Manager - Johannesburg, South Africa - PG Group Processing

PG Group Processing

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Main job purpose

To lead, manage and support the entire operation of a Fitment Centre, by implementing and driving Company Standards and aligning business to the Company Strategy.

Main Objective

Ensure the achievement of company budgets by managing expenses through effective stock control, generating sales, effective cash management and strict adherence to company processes that will result in sustainable profitability and growth.

Establish a culture of trust, effective communication, cooperation and aligned team dynamic towards achieving business Key Performance Indicators (KPI's) through effective leadership, performance management and KPI tracking.

Manage excellent customer service by empowering all staff through training opportunities to ensure highest levels of Net Promoter Scores (NPS) are achieved by delivering exceptional customer service through timeous communication, one call resolution and effective scheduling.

Enforce compliance to standard business practises and procedures by conducting checks on counter sales, review Price Purchase Variance (PPV) and Internal Transfer of Stock (ITS) so as to reduce stock loss and utilise end of day reports to monitor Fitment Centre performance so as to mitigate overall risk.

Attend to and embrace new business related learning opportunities, continuous development and or improvements and extended reasonable work related tasks and responsibilities as may come about towards remaining in a industry leading position.

Critical job requirements

Qualification(s)

Grade 1
B Com Degree (Management)

Knowledge

Computer Literacy
SAP
Company policies and procedures
DPS
For a

Large Fitment Centre:
Extensive knowledge of the full range of PG Glass products

Skills

Budgeting Skills
Customer relationship management
Problem Solving Skills
Interpersonal Skills

Experience

For a

Medium Fitment Centre:
Total of 5 years relevant experience

For a

Large Fitment Centre:
Total of 7 years relevant experience

For a

Medium Fitment Centre: 2 years of total functional experience must have been exposure to general management duties

For a

Large Fitment Centre: 2 years of total functional experience must have been exposure to general management duties

For a

Large Fitment Centre: 2 years of total functional experience must have been in a full management role within a Fitment Centre

Job Types:
Full-time, Permanent

Ability to commute/relocate: