Junior IT Technician - Durban, South Africa - Kontak Recruitment SA

Kontak Recruitment SA

Verified Company

Durban, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Shift Rotation, Umhlanga, Durban - Information Technology

Junior IT Technician (JB3767)

Shift Rotation, Umhlanga, Durban
R12 000 per month, plus shift allowance

Duration:
Permanent

Overview

_Important Note:

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Minimum Requirements:

Bachelor's degree in information technology or related field is a plus.
Alteast - 3 years of support experience
Strong technical and product knowledge, including hardware and software components.
Proficiency in Office 365 and experience with servicing certificates.
Familiarity with third-party service provider products and the ability to troubleshoot related issues.
Sound understanding of network connections and functions.
Excellent interpersonal skills with the ability to build relationships with clients and colleagues.
Effective communication skills, both written and verbal, to interact with clients and convey technical information clearly.
Proactive problem-solving abilities and a customer-centric approach.

Duties and Responsibilities:

Process client requests and resolve incidents promptly to ensure optimal infrastructure functionality.

Collaborate with third-party service providers to address and resolve issues as required.
Maintain functional network and infrastructure for clients.
Perform regular network and infrastructure maintenance tasks to ensure stability and performance.
Ensure timely closure of support tickets and effective communication with clients throughout the resolution process.
Strive for optimal Business Service Continuity (BSC) performance by proactively identifying and addressing potential issues.
Focus on achieving high levels of client satisfaction through exceptional service delivery.