Professional Services Manager - Midrand, South Africa - AdaptIT

AdaptIT

Verified Company

Midrand, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Listing reference:
adapt_000044
Listing status: Online-
Position summary

Industry:
Education & Training

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Job category:Others: IT and Telecommunication
Location:Midrand

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Contract:Permanent
Remuneration:Market Related

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EE position:Yes
About our company

A provider of leading specialised software and digitallyled business solutions that assist clients across targeted industries.
Introduction
To lead the divisional Professional Services teams, ensuring acceptable utilisation of the teams, correct skills mix and ensuring successful delivery to the customer. To define a central point of contact for all projects (PMO), while defining and upholding project management standards, processes and governance. To manage the divisional PM office to ensure projects are delivered profitably and meet client commitments across the delivery teams involved. To actively participate in the sales process, by supporting the Sales Team from a Professional Services perspective, to ensure the pipeline is robust and well understood.
Job description

Sales and Pipeline Planning

Active support of the process of selling to new customers, by providing input on the solution, delivery approach, plan and costs.
Collaboration on presentations to prospects regarding the proposed delivery approach.
Participation in the formal handover from Sales to Delivery, taking accountability for new projects on sign off and acceptance.
Accountable for managing and planning the PS pipeline.

PM Office

Implement and uphold project management governance, processes, and systems.
Ensure PMO capacity and competency to manage all PS projects.

Finance

Financially accountable for delivering the required margins for PS business month on month.
Seek and deliver on additional revenue opportunities to ensure utilization

Delivery

Accountable for delivering all projects against the agreed time, cost, scope and quality metrics.
Lead and audit adherence to Divisional processes and protocols within all projects.
To be a recognised point of escalation for both the customer and divisional management.
Accountable for planning the transition to Maintenance and Support for each project.
To ensure that all risks and exposures are clearly understood, managed and escalated where appropriate, and that risk mitigation strategies are in place at the Divisional level.

Resources

Manage the direct reporting resources as a line manager (including performance reviews, career path, learning & development and motivation).
Manage the assignment and utilization of project staff against plan.
Define the capability needs for the division, and take accountability for growing the Professional Services team with the required skill set for our products and projects.
Take accountability for capacity planning in a timely manner for the Division to meet demand from the sales pipeline and customers.
Provide ongoing leadership to the PS resources, providing direction and building an effective team.
Mentoring of the PS teams to improve crosscultural management, driving effective performance, working with virtual teams, promoting collaboration and effective communication.

Account Management

Build and foster strong, longterm relationships with all customers, particularly at the Clevel.
Strategically engage with our customer base to identify and develop revenue earning opportunities on existing projects that will enhance customer success.
Accountable for building confidence in the division's implementation ability with the customer such that they will provide positive references.

Minimum requirements

Education & Qualification

An applicable undergraduate degree or diploma.
PMP or other recognised project management certification (or evidence of past completion).
Knowledge of software development and maintenance is beneficial.
Experience in managing projects around any ERP, Student, Financial or HR/Payroll system will be advantageous.

Relevant Skills, Knowledge & Experience

Strong financial orientation with P&L experience and accountability.
Previous experience at a senior level managing a Professional Services or Consultancy department to an external client base, with reference to quality, timescale and budget
Strong project management discipline and attention to detail.
Datadriven and highly actionoriented.
Evidence in fostering longterm Clevel customer relationships.
Excellent interpersonal, people management with strong leadership and communication skills.
Strong track record in implementing and adhering to process across all project engagements
Problem solving skills, with experience of managing change and risk.
Ability to work at a detailed level across multiple project and sales engagements.
Ability to negotiate commercial contracts, client proposals and deal with legal matters.